Refund policy

90 days right of return

For the free return of goods with our return label we grant, in addition to the statutory right of withdrawal of 14 days, a voluntary right of return of a further 76 days from the day on which the customer or a third party named by him, who is not the carrier, has taken possession of the goods. The prerequisite is that the goods have been worn/tried only for the purpose of trying them on for the purpose of testing their condition, properties and functionality - as in a retail shop - and that they are returned complete, in their original condition and without damage. Legal rights and claims, e.g. warranty rights, remain unaffected.

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

In order to exercise your right of revocation, you must inform us (Hanna Achilles GmbH, Düsseldorfer Straße 60a, 10707 Berlin, sales@achillesberlin.com, Germany, telephone: 030-27908537) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached model revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement, using the return label provided by us. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.

The right of withdrawal does not apply to the following contracts:
• Contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Special notes

If you finance this contract by means of a loan and revoke it later, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender uses our cooperation with regard to the financing. If we have already received the loan when the revocation becomes effective, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you also have a right of revocation for this.